Real-time troubleshooting: While reviewing in-app feedback, a team member spotted a question that looked like a potential bug and decided to follow up with the submitter (as he had provided an email address and authorized us to contact him).Want it on Android, Mac, or Windows? Let us know by using the in-app feedback! The feedback gathered validated Tracy’s hunch and confirmed that everyone is looking for a little bit of whimsy in their life, I mean in their content! 😉 The feature is currently available on iOS. The consensus was that we would ship the feature on one platform as a “trial run” and monitor feedback. Tracy’s assertion was that it would delight customers because it would add a little whimsy and make authoring documents, worksheets, and presentations more fun. The bulk of the pushback stemmed from the fact that the feature was not seen as something that would enhance productivity. Validating a hunch: Tracy, a PM on the Graphics team, wanted to bring a feature to life (Ink Animations!) but was not getting the enthusiastic support from her colleagues that she was hoping for.Here are three examples of features that were shaped by feedback shared in-app by That way, we can ensure we can reach out if we have outstanding questions, and keep you in the loop as we address your feedback. Continue the conversation with us: Allow the app to gather your email address and give us permission to follow up with you.It also helps us identify “emerging issues” based the volume of feedback we’re receiving on a particular issue. Focus on one issue at a time: Providing feedback about one issue at a time, we can ensure that the correct logs and data are collected with each submission so that the person assigned to follow up has access to all of the relevant information.Also, be sure to allow the app to include screenshots and diagnostic information. So, when you are reporting a bug, for example, focus on providing any additional information, such as detailed steps needed to help us reproduce the issue and a description of what you are experiencing, that will help us track down the source of the problem. Share detailed information: Information about your device, operating system, and apps is automatically captured and included in each report.Feedback is your gift to us! We wanted to share a few tips that will ensure that your input is actionable and reaches the right people (i.e., the people who can fix the issue you raised or make your great idea a reality).
0 kommentar(er)
